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How to Ask Posititve Questions
We understand that speaking clearly, using proper listening skills, and knowing the importance of non-verbal cues all play vital roles in clear communication between people in organizations. Surprisingly, the impact of questions, and how to ask them properly, remain an unacknowledged part of the tra... read more DVD style course with completion certificate only
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The discipline interview
The aim To ensure managers appreciate how to maintain people's long-term performance by applying necessary discipline. About the program This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing the wrong way t... read more DVD style course with completion certificate only
Listening and understanding (from the communication essentials series)
Teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings. DVD style course with completion certificate only

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