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Are You With Me?
From making and taking calls, to transferring calls and putting people on hold, to taking and leaving messages, Are You With Me? connects all the rules of telephone courtesy to a single, simple, easy-to-remember concept:Treat the person on the other end of the line as though they were right there in... read more DVD style course with completion certificate only
It's Your Call
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills. DVD style course with completion certificate only
On the receiving end Making call centers more effective
Making call centres more effective
The aim To help call-center staff resolve customer inquiries effectively and professionally. About the program Customers who are fatuous, difficult or helpless are every call centre operator's worst nightmare. However, it often requires more than just a good telephone manner to deal with these types... read more DVD style course with completion certificate only
Telephone Behavior the rules of effective communication
The rules of effective communication
The aim To give all staff members the skills to use the telephone effectively in a business context. About the program The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, ... read more DVD style course with completion certificate only

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