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When gay, lesbian, bisexual and transgender people don't feel safe and valued at work, productivity goes down, and organizations fail in their efforts to attract and retain the best and brightest talent. Many organizations realize this, and have created clear policies on the issues. But in order for the climate to change, gay, lesbian, bisexual, and transgender people need allies to speak up. ... read more Featured Course DVD style course with completion certificate only
Ideal for team building activities, Building the Multicultural Team: Diversity in the Workplace will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures. Benefits of this... read more Featured Course DVD style course with completion certificate only
This training resource will ...Enable all customer service staff to deal and manage with customer complaints effectively.Very few organizations get everything right on every occasion. When things go wrong, sometimes it's no-one's fault. Accidents do happen and they occur without warning. However, the problem is that customers, the most important people to any organ... read more Featured Course DVD style course with completion certificate only
With an understanding of their core competencies and strategic moves to market their expertise, The Second City has built a relationship with its audience that continues to grow today. What they do best is listening and reacting to their customers, and it helps them to market their product to a variety of audiences. Featured Course DVD style course with completion certificate only
For The Second City, a variety of marketing channels are used to distribute their comedy as both a flexible service and a signature product. As a product, consumers purchase tickets directly through their box office or online through their website. As a service, students and business personnel seek out The Second City's expertise in training for both improvisation and corporate communication. Featured Course DVD style course with completion certificate only
For nearly a half century, The Second City has been North America's premiere live improvisational and sketch comedy theater company. It's two Chicago stages regularly play to sell-out audiences and the company has build successful theaters in Toronto, Las Vegas, Denver and Detroit. They've also developed flourishing training centers, national touring companies, The Second City television series, m... read more Featured Course DVD style course with completion certificate only
Inclusion Insights is a new training program featuring Steve Robbins, the innovative speaker / socio-scientist storyteller who coined the phrase Unintentional Intolerance. Did we mention he's also very funny? Inclusion Insights is a powerful presentation of Steve's latest thinking - why inclusion is important, why it's about creativity and innovation, and not just doing the right... read more Featured Course Interactive course with lessons, pre-test, and post-test
A silo-buster's guide to internal customer service About the program Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Our brand new release Inside information aims to show people how to develop more effective working relationships with their colleagues, pa... read more Featured Course DVD style course with completion certificate only
Learn how to negotiate successfully in any culture or country ensuring a win/win agreement for all. Includes valuable advice from top executives, respected authors and cross-cultural experts. Featured Course DVD style course with completion certificate only
For nearly 50 years, The Second City has been the foremost live improvisational comedy theater in North America. Managers at The Second City have had the challenge of planning, leading and controlling a company based on radical creative talent. Their greatest successes have been directing this creativity through a variety of operations. Throughout its divisions, management focuses on the goals of... read more Featured Course DVD style course with completion certificate only
The aim To enable people to organize and chair meetings that are more effective and more motivating for those who attend.About the program Meetings, bloody meetings is the best-selling video that defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish court, a cynical manager is foun... read more Featured Course Interactive course with lessons, pre-test, and post-test
How to make meetings more productive This training resource will...Enable people to organise and chair meetings that are more effective and more motivating for those who attend."I've got to go to a meeting"It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And yet, we all know you can't manage without meetings. A team i... read more Featured Course DVD style course with completion certificate only

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