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How to deal with the chaos in today's workplaceRon MeissChange has always been a fact of life. But change used to be incremental. We dealt with it step-by-step. Today's change is exponential--change piled upon change. It comes in the form of technology, the global economy, changing attitudes among customers and workers. 'It's crazier than ever out there,' says Ron Meiss. Today's re... read more DVD style course with completion certificate only
How to find balance in what you doHarles E. ConeContinuous improvement is a very important business concept today. It begins with an analysis of the work process and a commitment to finding ways to do it better. PERSONAL DEVELOPMENT is also a very important part of the improvement process. Each of us must be willing to analyze our work performance and find ways to improve what we d... read more DVD style course with completion certificate only
How to supervise and motivate peopleEd GreifYou've worked hard for your promotion to become a supervisor, but now what? Chances are you're about to embark on a most interesting phase of on-the-job training. Suddenly, you've become a coach-motivator, a disciplinarian, an efficiency expert, a traffic cop. It may take 12 to 18 months for normalcy to set in once you become supervisor.... read more DVD style course with completion certificate only
How to strengthen relationships with corrective feedbackJean LebedunCriticism is the most sensitive area of human communication. People often get their feelings hurt, or they may become hostile. But criticism is so necessary for successfully working with others and is an important factor in personal improvement. This popular program teaches a positive process for receiving criticis... read more DVD style course with completion certificate only
How to implement the process.As the global economy becomes a reality, many companies are being faced with the task of meeting the qualifications of the INTERNATIONAL ORGANIZATION OF STANDARDIZATION. The process is called ISO 9000 and is a powerful tool for improving the quality output of any company. learn what ISO reality is and how to put it to work for you.-- Why your people mus... read more DVD style course with completion certificate only
How to understand and implement Total QualityRon MeissThe majority of companies believe they should 'do' Total Quality Management--but they don't know how. There's plenty of confusion on the subject, as well. To some, TQM means one thing. To others, it really may mean Total Quality 'Service.' This video is designed to eliminate the confusion and help you get started on a Total Qual... read more DVD style course with completion certificate only
How to be an effective team memberHow do you turn a work group into a winning team? How do you bring people together to tackle and solve tough organizational problems? How do you create the spirit to make teamwork work? Most workers today find themselves being asked to participate in some kind of team effort and yet few have the skills to be a good team member. This video presentation intr... read more DVD style course with completion certificate only
How to use your time wiselyEd GreifWe all have 1,440 minutes in a day. We start out equal, but some people always seem to get more done. How can we balance all of today's increasing demands and keep our sanity? By making better decisions it is possible to get it all done and even find free time just for yourself.* How to set personal priorities* Defining and achievi... read more DVD style course with completion certificate only
How to create results in today's leaner organizationRon MeissToday's manager is perhaps the most vulnerable person in the work force. The majority of layoffs created by 'down-sizing,' 'right-sizing' and restructuring have affected middle managers. There are two choices the affected manager can make:1) become fearful and prepare for the worst; or,2) learn new ways to... read more DVD style course with completion certificate only
How to have fun AND get all the work doneLee MinorThe basic objective is to get the job done. During the 60s, a second work objective arose: developing better-skilled, better-informed workers. In the 90s, a third objective has emerged: creating a positive work environment. As this concept of work evolves, leaders are finding that people are more productive in a positive work enviro... read more DVD style course with completion certificate only
How to produce clean, clear, and correct copy.By Neita F. Geilker, Ph.D. and Grammar GuruAmerica is a nation of packaging. And proofreading glitches threaten the professional image we work to convey. Unfortunately, errors also cost time, money, lawsuits, and...embarrassment! Research shows that readers tend to generalize from the errors they spot. 'She's poor speller' or 'He makes... read more DVD style course with completion certificate only
How to convey your message in a clear and effective way.By Neita F. Geilker, Ph.D.Most professionals can write better than they do. Unfortunately, they often follow outdated and confusing guidelines--because they think they should. Here's the good news: They can break through the sludge and develop a style that communicates clearly while it enhances their corporate image. This pres... read more DVD style course with completion certificate only

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